Loyalty Programme Terms & Conditions
General
1.
The Flavours Rewards
Programme (“the
Programme”) is
a reward
programme operated by
Southern Sun Hotel Abu
Dhabi (“the hotel”)
2.
Only persons who
are
21 years or
older
are
eligible
to sign up for the Flavours rewards
programme
3.
Acceptable valid
Identification will be
required by
the rewards member on
sign-up or
when
making use of hotel benefits
4.
Southern
Sun Hotel Abu Dhabi
reserves the right,
amongst
other rights,
to amend the
status
of a member in
the programme or
withdraw
memberships at its
sole discretion.
In addition, the
hotel reserves the right to
suspend or terminate Programme
participation where
members are in
breach of
the
terms
and conditions,
including but
not limited to,
qualification criteria
5.
Qualifying
criteria for offers and
benefits of the
Programme shall
commensurate with
the
activity
status of the member
6.
Programme participation,
rewards and benefits are not
transferable
7.
Rewards, offers
and benefits may not be used
in conjunction with other
offers and
benefits
of unrelated
rewards/customer loyalty programmes, unless
approved by the
hotel
8.
Southern
Sun Hotel Abu Dhabi
reserves the
right without consultation with
members
or
any
prior
approval thereof, to
amend the terms
and
conditions for
participating in
the
programme, including but not limited to
alliance with
other rewards/customer loyalty
programmes. Equally rewards,
benefits,
Flavours points earned, special offers, expiry
periods and
rates at which
points are earned
may
be
amended from time to time
9.
The Flavours Rewards
programme is
valid only
at Southern
Sun Hotel Abu and not
in any
other Tsogo Sun
hotels
in Africa and
Seychelles. The
participating hotels
may be
changed from time to time and
such changes will
be
published under the terms
and
conditions on
this website or communicated
to
members via email
10.
All
bookings are subject
to
the existing terms and conditions prevailing
at the time of
booking,
including meal and
children's policies
11.
Members are required
to notify the hotel of any
changes in address or
personal
details,
either in
writing
or in
person at the Front
Desk
or Restaurant.
Members can also update
their own
personal details by logging
into their online profile
12.
Other
Tsogosun group loyalty and
partner programmes operate independently
subject
to their
own terms and
conditions and are unrelated
to Flavours Rewards programme.
Southern Sun Hotel
Abu Dhabi shall
not be liable
for
any
loss (including
loss of
income),
injury, death
and/or damages of any
nature
whatsoever and howsoever arising,
including negligence on
the
part
of Southern
Sun
Hotel Abu
Dhabi, which may
occur as
the
result
of the use of any products,
goods or
services
offered by Tsogosun group and
its partners
13.
The hotel
reserves the
right
to
alter, amend or cancel the Programme
at
any time
with
prior written
notice.
In addition the use of
points and/or
benefits may be suspended
from time
to time with prior written
notice
thereof
14.
Programme participants consent to the processing of their personal
and special personal
information by
Southern Sun
Abu Dhabi or
its affiliates for historical, statistical and
research purposes, and for
the
updating of personal information obtained
from
reliable
sources.
Requests for the deletion, amendment or updating
of personal information
should be
made in writing. Information
is not shared with
third parties
15.
Recorded
personal information may
be accessed in compliance with the hotel’s parent group
published Tsogo Sun
Protection of Personal Information
(“POPI”) policy.
Recorded personal information not required
for Southern Sun
Abu Dhabi’s performance pursuant to the Programme, programme participation, including
assigned
benefits, will be terminated
immediately
16.
Programme participants
indemnify and hold harmless,
Southern Sun Abu Dhabi, Tsogo
Sun, its
subsidiaries, its owners, management and employees
against any
legal action,
claim or suit, including but not limited
to non-compliance in
respect of consent
requirements. Except where such
legal action, claim
or suit is
a result of
gross
negligence and unlawful acts on
the
part
of the hotel
17.
All
customer related
queries should be
directed to Flavour.Rewards@tsogosun.com
and/or AbuDhabi.Dine@tsogosun.com or phone
+971
2 818 4888 (International calls
are
charged at standard
rates)
18.
Rewards and
benefits are applicable only when
the member personally utilizes
hotel
restaurant or dining
facilities
19.
Lost or
stolen card
may be
replaced for an administration fee
20.
By
making use of the
programme, guests acknowledge that
they are aware
of the
conditions of use.
To ensure you receive
your membership
benefits and rewards, please present your Rewards member card when settling your bills at the relevant restaurant outlet
21.
Southern
Sun Abu Dhabi cannot
be
held responsible for
correspondence sent to
you,
which is lost
or delayed in
the mail
22.
Members may elect not
to be included
in
Southern Sun Abu
Dhabi’s marketing communications list by opting
out at any time
by notifying the hotel in
writing. A
reasonable
period should be
allowed for
the hotel to
give effect to aforementioned
opt-
out request;
hence the Member
may
receive
marketing communication
during the transitional
period
23.
Only individuals may enroll in
Flavours Rewards programme to become members,
corporation and/or
association groups
cannot enroll
in
the programme
24.
Southern
Sun Abu Dhabi reserves the right to revoke the membership
of any
member
should the
programme
be
used in a
manner inconsistent with the terms and
conditions
or if
there
is
reasonable grounds for
suspecting fraud and/or dishonesty. Discontinued
membership may
result
in
the
loss
of all accumulated points, benefits
and privileges
25.
Employees of Southern
Sun Abu Dhabi, Tsogo
Sun or any
subsidiary of Tsogo Sun
Holdings Limited may not participate in the programme
1. The Flavours Rewards Programme (“the Programme”) is a reward programme operated by Southern Sun Hotel Abu Dhabi (“the hotel”)
2. Only persons who are 21 years or older are eligible to sign up for the Flavours rewards programme
3. Acceptable valid Identification will be required by the rewards member on sign-up or when making use of hotel benefits
4. Southern Sun Hotel Abu Dhabi reserves the right, amongst other rights, to amend the status of a member in the programme or withdraw memberships at its sole discretion. In addition, the hotel reserves the right to suspend or terminate Programme participation where members are in breach of the terms and conditions, including but not limited to, qualification criteria
5. Qualifying criteria for offers and benefits of the Programme shall commensurate with the activity status of the member
6. Programme participation, rewards and benefits are not transferable
7. Rewards, offers and benefits may not be used in conjunction with other offers and benefits of unrelated rewards/customer loyalty programmes, unless approved by the hotel
8. Southern Sun Hotel Abu Dhabi reserves the right without consultation with members or any prior approval thereof, to amend the terms and conditions for participating in the programme, including but not limited to alliance with other rewards/customer loyalty programmes. Equally rewards, benefits, Flavours points earned, special offers, expiry periods and rates at which points are earned may be amended from time to time
9. The Flavours Rewards programme is valid only at Southern Sun Hotel Abu and not in any other Tsogo Sun hotels in Africa and Seychelles. The participating hotels may be changed from time to time and such changes will be published under the terms and conditions on this website or communicated to members via email
10. All bookings are subject to the existing terms and conditions prevailing at the time of booking, including meal and children's policies
11. Members are required to notify the hotel of any changes in address or personal details, either in writing or in person at the Front Desk or Restaurant. Members can also update their own personal details by logging into their online profile
12. Other Tsogosun group loyalty and partner programmes operate independently subject to their own terms and conditions and are unrelated to Flavours Rewards programme. Southern Sun Hotel Abu Dhabi shall not be liable for any loss (including loss of income), injury, death and/or damages of any nature whatsoever and howsoever arising, including negligence on the part of Southern Sun Hotel Abu Dhabi, which may occur as the result of the use of any products, goods or services offered by Tsogosun group and its partners
13. The hotel reserves the right to alter, amend or cancel the Programme at any time with prior written notice. In addition the use of points and/or benefits may be suspended from time to time with prior written notice thereof
14. Programme participants consent to the processing of their personal and special personal information by Southern Sun Abu Dhabi or its affiliates for historical, statistical and research purposes, and for the updating of personal information obtained from reliable sources. Requests for the deletion, amendment or updating of personal information should be made in writing. Information is not shared with third parties
15. Recorded personal information may be accessed in compliance with the hotel’s parent group published Tsogo Sun Protection of Personal Information (“POPI”) policy. Recorded personal information not required for Southern Sun Abu Dhabi’s performance pursuant to the Programme, programme participation, including assigned benefits, will be terminated immediately
16. Programme participants indemnify and hold harmless, Southern Sun Abu Dhabi, Tsogo Sun, its subsidiaries, its owners, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements. Except where such legal action, claim or suit is a result of gross negligence and unlawful acts on the part of the hotel
17. All customer related queries should be directed to Flavour.Rewards@tsogosun.com and/or AbuDhabi.Dine@tsogosun.com or phone +971 2 818 4888 (International calls are charged at standard rates)
18. Rewards and benefits are applicable only when the member personally utilizes hotel restaurant or dining facilities
19. Lost or stolen card may be replaced for an administration fee
20. By making use of the programme, guests acknowledge that they are aware of the conditions of use. To ensure you receive your membership benefits and rewards, please present your Rewards member card when settling your bills at the relevant restaurant outlet
21. Southern Sun Abu Dhabi cannot be held responsible for correspondence sent to you, which is lost or delayed in the mail
22. Members may elect not to be included in Southern Sun Abu Dhabi’s marketing communications list by opting out at any time by notifying the hotel in writing. A reasonable period should be allowed for the hotel to give effect to aforementioned opt- out request; hence the Member may receive marketing communication during the transitional period
23. Only individuals may enroll in Flavours Rewards programme to become members, corporation and/or association groups cannot enroll in the programme
24. Southern Sun Abu Dhabi reserves the right to revoke the membership of any member should the programme be used in a manner inconsistent with the terms and conditions or if there is reasonable grounds for suspecting fraud and/or dishonesty. Discontinued membership may result in the loss of all accumulated points, benefits and privileges
25. Employees of Southern Sun Abu Dhabi, Tsogo Sun or any subsidiary of Tsogo Sun Holdings Limited may not participate in the programme